organizational behaviour - 1261 Words

Spring 2014 Organizational Behavior MG6013 The exploration of the theories, research and practices that allow a better understanding of human behavior in organizations. Topics include motivation and job satisfaction; decision making; group dynamics; work teams; leadership; communication; power, politics and conflict; organization culture, structure and design; impact of technology; management of work stress; organizational change and development; and career management. Analysis of organizational behavior problems by self assessments, case studies and†¦show more content†¦Read Chapter 2. Feb. 11 Attitudes and Job Satisfaction: the relationship between attitudes and behavior; job satisfaction and how we can measure it; the main causes of job satisfaction; employee responses to dissatisfaction. Read Chapter 3. Feb. 18 Emotions and Moods: differentiating emotions from moods; the sources of emotions and moods; the evidence for and against emotional intelligence; exploring the experience, interpretation and expression of emotions across cultures. Read Chapter 4. Read â€Å"Case Incident 1† on page 124 and answer questions 1- 4. Be prepared to discuss this case and submit your answers in class. Feb. 25 Unit test on Chapters 1 through 4 Personality and Values: defining and measuring personality; the Myers-Briggs Type Indicator personality framework and its strengths and weaknesses; the Big Five personality model; comparing generational differences in values and their roles in today’s workforce; Hofstede’s five value dimensions of national culture. Read Chapter 5 March 4 Perception and Individual Decision Making: defining perception; the shortcutsShow MoreRelatedOrganizational Behavior And Organizational Behaviour1644 Words   |  7 PagesThe above drawn figure shows about organisational behaviour. It highlights the bonding among human behaviour in organizational settings, the individual - organization interface, the organization, the environment surrounding the organization. In an organization each and every individual brings its own experience, managerial and effective skills. Classical Organizational theory:- Popovich (2010) said that in this theory, the concentration mainly goes in how an organization can be structured inRead MoreOrganizational Behaviour1455 Words   |  6 PagesIf you were CEO what would you change and why - provide your recommendation with a Before and After Organizational chart. - If you are not working at this time - use a past employer. Ans 1. Table of Content * Introduction * Discussion * Complete assessment of the company I work for – M. Muhammad Shafi amp; Co. * What would I change as the CEO and why * Organizational Charts, Before and After. * Bibliography Introduction Change is very important for any organizationRead MoreOrganizational Behaviour Analysis28615 Words   |  115 Pagesconfusion, also goes under several different names, some of which you will encounter when reading texts on the subject. The two main areas are generally called Human Resource Management (HRM) and Organisational Behaviour (OB), but the field is also sometimes called Organisational Analysis (OA), Behaviour in Organisations (BinO), Organisation Studies (OS), and a host of other names, including the practitioner area called Organisational Development (OD). There are, in fact, subtle nuances and variations inRead MoreOrganizational Behaviour Issues1427 Words   |  6 PagesFinal Report- Organizational Behavior â€Å"Issues in Organizational Behaviour based on own experiences† Student No. Structure: 1. Introduction 2. Main Body and Recommendations 3. Conclusion 4. References What is Organizational Behaviour? Organizational Behaviour is nothing else than developing our understanding and development of people skills. A multidisciplinary field devoted to understanding individual and group behaviour, interpersonal process and organizational dynamics. DifferentRead MoreEssay about Organizational Behaviour1051 Words   |  5 Pagescom My essay will introduce the culture and organizational strategies of Amazon.com. I focus on the evolution of Amazon.com, the organization culture with the Scheins three levels of culture, the truth of working on Amazon, why is amazon so successful on the basis of organizational strategies and how to improve in the original basis. Organizational culture could be the core of the company and exists from the start of Amazon.com. Organizational culture is the shared values, beliefs, and normsRead MoreThe Development Of Organizational Citizenship Behaviour3154 Words   |  13 Pages2001). Out of this comes the development of Organizational Citizenship Behaviour (OCB). OCB represents â€Å"individual behaviour that is discretionary, not directly or explicitly recognised by the formal reward system, and in the aggregate promotes the efficient and effective functioning of the organization† (Organ 1988, p. 4). The study of OCB has become increasingly important as the prevalence, importance, and costs of counterproductive, or deviant, behaviour in the workplace have been increasingly recognisedRead MoreRoot Metaphors as an Aid to Understanding Organizational Behaviour3097 Words   |  13 PagesRobert Allen 11500024 Root metaphors as an aid to understanding organizational behaviour and their relevance to organizations in a knowledge based economy. Introduction The use of root metaphors to provide insight into organizations seems to be seen as a useful if limited way of understanding their complex natures (Morgan, 1997) (Andriesson, 2008), which may have been more suited to the industrial age. The rise of the Knowledge Based Economy (KBE) and post-industrial organizations pose furtherRead MoreOrganizational Behaviour And Communication Issues Essay1452 Words   |  6 Pages1.0 INTRODUCTION In this case-study for Electra Products’, I will be addressing relevant, organisational behaviour and communication issues that must be addressed in order to â€Å"revive the failing company† (Samson, 2012). Specific recommendations will be offered to further assist in focusing on the key outlined issues and what actions would be most appropriate to take from this point. Throughout the report, it is clear the attitudes of staff are becoming unfavourable and has resulted in a lack ofRead MoreOrganizational Citizenship Behaviour (OCB) Essay1796 Words   |  8 Pagesï » ¿What is organizational citizenship? Explain the links between the various types of organizational citizenship behaviors and job-related outcomes. In what ways does organizational citizenship affect organizational performance? Illustrate with examples where appropriate. Organizational Citizenship Organizational citizenship is an organizational success that consists of supports from the volunteers of individuals and behavior (Business Dictionary 2013). Organizational citizenship behaviors (OCB)Read MoreIndividual Analysis Paper on Organizational Behaviour2511 Words   |  11 Pagesto creating and expanding opportunities for children and adults with disabilities. This is demonstrated by their agencies contribution to the realization of an individual’s choice of caregivers, support, housing, and employment opportunities. Organizational Design/Culture: 1. How is it structured as regard to organization? 2. What is the culture of the organization? The very nature of the field of industry requires one to be very flexible and be willing to quickly adapt to the non-ending

Swot Analysis Fed Ex Indianapolis Hub 2012 Free Essays

Marketing Strategy Falls School of Business – MBA program Dr. Michael D. Wiese – Fishers Campus Proposal to Management of Market Audit – SWOT / Environmental Analysis By: Jeffrey K. We will write a custom essay sample on Swot Analysis Fed Ex Indianapolis Hub 2012 or any similar topic only for you Order Now Lockhart October 02, 2012 To: Another open letter to the management of Federal Express Corporation (FedEx Corp): Ladies and Gentlemen, I am currently involved in an MBA marketing class at the Falls School of Business – Anderson University. I have been asked, as part of a marketing audit, to assist in building a marketing plan that analyzes a portion of the â€Å"Situation Analysis† of such plan, for a particular Strategic Business Unit (SBU), or actual work unit, at my place of employment. The process for building a marketing plan starts with a detailed situation analysis of the market and business. The primary purpose of a situation analysis is to uncover key performance issues that usually go unnoticed in day-to-day business operations. The output of the situation analysis is used to build the marketing strategy. To accomplish this I will discuss the Strengths, Weaknesses, Opportunities and Threats (SWOT) / Environmental Analysis, with respect to current market forces, the business’s competitive position, and its current performance for the identified SBU described below. I will do this by listing the internal strengths and weaknesses that impact the SBU’s ability to serve FedEx customers, constituency; as well, as directly meet the FedEx mission. Also, I will list some of the external/environmental factors that are impacting/shaping the ability of the unit to serve its customers, constituency; as well, as meet the FedEx mission. Finally, as part of the SWOT I will discuss the opportunities and threats that as managers you should be aware of; and for which you will want to manage. Identification of the Specific Business Unit (SBU): FedEx Express – Indianapolis Hub – Sec. 9 – Dallas / Ft. Worth ramp (DFW) SWOT Analysis: FedEx Express – Indianapolis Hub – Sec. 9 – Dallas / Ft. Worth ramp (DFW) Internal Strengths:| Internal Weaknesses:| Recognized as Industry Global Market Leader/ largest transportation company; providing fast reliable service for more than 3. million package shipments each business day; 10m + each day from the DFW ramp alone. (I)| Limited freight volume handling ability; with the DFW SBU only having 35 employees; and 16 slides, and four hours in which to perform each night’s sort. (I)| Leading-edge information and engineering technology (the Matrix). Current package tracking system is state of the art. This provides tremendous advantage for the v arious ramps in the Indy hub. (I)| Reliability on other areas of the hub to perform their job in a satisfactory manner. Non-con drivers making timely deliveries of freight to the sort process. (I)| Worlds largest privately owned Fleet of cargo airplanes (660 jets). There are currently 90 gates for planes coming in and out of the Indy hub; DFW manages 2 of them each sort. (I)| Late in-bound planes can cause the entire sort to be delayed; resulting in late out-bound flights to the freights final destination. (I)| Boeing 777’s now fly into the Indy hub; lowering emissions, with less fuel consumption, this aircraft reduces the environmental and also noise impact of entire operations. I)| Costs and frequency of asset replacement / investment is very expensive. Keeping a fleet of 660 aircraft maintained; as well, the constant new purchase of aircraft is a drain on company capital. (I)| Indianapolis is the second largest distribution hub in the company; only behind home-base Memphis, TN. (I)| Plane â€Å"strikes† by tug drivers can be very costly incidences for the company. The DFW ramp had no aircraft strikes by its drivers during 2011; and none year to date 2012. (I)| FedEx Invented Express distribution. The Indy hub continues to grow due to this attribute of FedEx. I)| The cost in penalties for not meeting required express shipping deadlines for each package can add up to a significant total annual dollar cost. (I)| Providing rapid, reliable, time-definite delivery to more than 220 countries and territories; the DFW ramp participates in this. (I)| | Customer Service is provided by significant training of each DFW ramp worker in the correct processing/application of their job. (I)| | Below is a list of â€Å"External Environmental Factors† affecting the FedEx marketing strategy include both those that would be considered strengths; as well as those considered to affect the company in a negative manner. External Environmental Factors – Strengths:| External Environmental Factors – Weaknesses:| FedEx has contracted long-term with the US Postal Service to deliver all of its Global Express Guaranteed international shipping freight. It features 1-3 business days to more than 190 countries (Money-back guarantee). (E)| Business is subject to major economic downturns. In the 2000 downturn many companies looking for a way to save money stopped shipping, or moved to cheaper methods such as surface shipping. This resulted in reduced routes and limited lay-offs. E)| FedEx now connects markets that comprise more than 90% of the world’s gross domestic product within one to three business days. (E)| A recent survey found that 84% of â€Å"satisfied† customers will â€Å"jump ship† for a better deal if the opportunity arises. With the marketplace becoming increasingly commoditized, customer retention has become a critical part of business strategy. (E)| FedEx meas ures customer service and loyalty via two separate indexes; a 1% increase in the Loyalty Index has been found to be worth approximately $100mm of additional annual business. E)| Inclement weather is definitely a negative environmental factor that can affect timely delivery of FedEx express delivery. Winter snows and summer thunder storms definitely present challenges to the various FedEx markets. | FedEx Express is named among the top five of the â€Å"World’s Best Multinational Workplaces† by Great Places to Work Institute. (E)| The TSA adopted new rules enhancing many of the security requirements for air cargo on both passenger and all-cargo aircraft. It is reasonably possible that these new rules, or other future security requirements for air cargo carriers, could impose material costs on FedEx. FedEx Express is named Super Eco-Airline of the Year 2012 by Air Transport World. (E)| The FAA’s regulatory authority relates primarily to operational aspects of air transportation, including aircraft standards; as well, personnel and ground facilities, which may from time to time affect the ability of FedEx to operate its aircraft in the most efficient manner. | FedEx Corp ranks ninth in the business Super-brands list and is the only company representing the transportation industry in the top 20, making it a leader in its field. E)| FedEx Express participates in the Civil Reserve Air Fleet (â€Å"CRAF†) program. Under this program, the U. S. Department of Defense may requisition for military use certain of FedEx Express’s wide-bodied aircraft in the event of a declared need, including a national emergency. | Opportunities and Threats are part of the SWOT analysis that must be examined by managers involved in the development of a marketing plan/strategy include the following.. Opportunities| Threats| The DFW ramp has the opportunity to grow its portion of the Indy hub market share if its manpower is increased. It is only limited by itself. If the volume will support more staff it will be allowed. | Personal injuries in the workplace can affect the DFW ramp’s overall performance ratings. Thus, limiting the advancement of its managers. | The DFW ramp can control its freight misflows by continuing the training of its personnel. This will result in improved performance ratings for the ramp and additional opportunities for its managers. | Conflicts between personnel can negatively affect, and ultimately change the â€Å"mojo† of the ramp’s team performance. Teamwork is a very important attribute, necessary for the ramp to meet its volumes and timelines. | The DFW ramp has the opportunity every night to help solidify the loyalty of 10m customers to FedEx. | If it does not do its job correctly the DFW ramp has the opportunity to give 10m customers a reason to use UPS for their next shipment of freight. | Each DFW ramp staff has the opportunity to quash the various FedEx competitors by performing their job with excellence. | Unionization is always a potential threat to the current positive work environment. This would not be a good thing for the company. | By doing their job correctly, identifying suspicious packages each of the DFW ramp staff has the opportunity to act in place of a DEA or BATF agent. | Drugs trafficking and potential terrorism are definite threats to FedEx with each sort that takes place. | Theft prevention can enhance FedEx’s reputation in the market place. Each DFW ramp staff has the opportunity to act as eyes and ears against theft of freight being shipped through their area. | Individual theft of various pieces of freight can hurt FedEx’s reputation in the market place. | How to cite Swot Analysis Fed Ex Indianapolis Hub 2012, Papers

Management Accounting Over or Under Application

Question: Discuss how overheads can be over  or under applied and how the company should deal with the over  or under application ? Answer: Overhead is a term in accounting which deals with the various ongoing business expenses excluding all the others related to direct labor or the raw materials involved and the expenses that are billed to the customers by a third party. Irrespective of the fact that whether a company is doing well or not, the management needs to ensure that it is paying the overhead in order to keep the business running. Taking the overhead into consideration is not only required for creating an appropriate budget for the company but at the same time it also aids the company in understanding the amount it needs to charge in order to cater the products and services offered by it (Droms Wright, 2010). The overheads can be variable and thus increase or decrease on the basis of the activity level of the business organization. The over applied overhead or under applied manufacturing overhead can be defined as the difference that exists between the applied overhead cost of manufacturing for a particular spa n of time and the actual overhead cost manufacturing incurred by the company during that period of time. In the case when the applied cost of overhead is of a greater amount than the manufacturing overhead, it is defined as over applied manufacturing overhead. And when the applied overhead is below the actual overhead it is known as the under applied manufacturing overhead (Maher, Stickney, Weil, 2012). The management calculates the applied overhead on the basis of a predetermined overhead rate and thus there is the occurrence of over and under applied overhead is very much normal in the industry of manufacturing. Along with this there are many other factors for which cases of over and under applied overheads occur in the manufacturing business. A worker is paid a sum of money per hour to give an expected output. If the worker delivers more output then the company will face over applied overhead and if the worker is not able to deliver the expected output then it would result in an under applied overhead. In order to stop the occurrence of over or under application of overheads, the management of the organization needs to conduct thorough research about the needs, requirements, potential of the organization (Weygandt, Kimmel, Kieso, 2012). It is only through the gathering of the accurate and specific information via detailed research work that the management can ensure that over and under applied overheads do not take place. References Droms, W. Wright, J. (2010).Finance and accounting for nonfinancial managers. New York: Basic Books. Maher, M., Stickney, C., Weil, R. (2012).Managerial accounting. Mason, Ohio: South-Western Cengage learning. Weygandt, J., Kimmel, P., Kieso, D. (2012).Accounting principles. Hoboken, N.J.: Wiley.

Life Or Death Who Has The Right To Make The Choice Essays

Life or Death Who has the Right to Make the Choice This paper will introduce a case study that results in an ethical dilemma. The ethical dilemma will be clearly stated including obligations and conflicts. Using the Contemporary Utilitarianism theory I will analyze the ethical dilemma. Finally I will analyze the same case using an Egoistic approach as an alternative course of action. Case Study An apparent 19 year old male is brought to the emergency room by ambulance in respiratory failure related to end stage cystic fibrosis. The patient is accompanied by his girlfriend who states that the patient has a do not resuscitate (DNR) order. As the emergency room physician tries to contact the patients primary care physician he finds that the patient is under the care of a pediatrician which makes him suspicious of the DNR request. He confronts the girlfriend about the patients age because the patient is unable to communicate due to his respiratory condition. The girlfriend breaks down and admits that the patient is actually 17 years old. The physician immediately intubates the patient in an effort to stabilize his respiratory condition. The patients respiratory condition is stabilized after a short time and he is extubated. The patient relates to his nurse that he does not want to be intubated again or placed on a respirator. The nurse relays this information to the ph! ysician who at this point does nothing. The patients mother arrives at the emergency department and the physician explains the patients condition and his request for a DNR order. His mother refuses to sign a DNR order and this information is explained to the patient by the physician with the mother present. A discussion insues between the mother and her son and she reluctantly agrees to sign the DNR order. The physician is informed of her decision and assists the mother in signing the appropriate paperwork. The patient soon confronts the physician and makes him promise to stick to the DNR order no matter what his condition, the physician agrees. Shortly after the DNR is completed and all other appropriate paperwork are in order, the patient goes into respiratory arrest. All the parties involved in this situation are present when the respiratory arrest occurs. The physician stands by will all intentions of honoring the DNR but within 30 seconds of the arrest, the mother orders the physician to intubate. The physician looks to the patient as he shakes his head indicating that he does not want to be intubated, the physician also is aware that the patient will be 18 years old in three weeks. Ethical Dilemma Initially it appears as if the dilemma revolves around what the physicians next move should be. When actually the real dilemma is who owns the rights to make this life or death decision. It is clear what the patient wants for his course of treatment. It is equally clear what his mother will allow his treatment to be. Each have equally selfish reasons for wanting their decision to be upheld. The mother does not want to lose her son and will at all costs keep him alive. She feels he is romanticizing death and has no real concept of what dying means. Her son lived with cystic fibrosis since age four and has seen many of his friends placed on ventilators only to later die. He does not want that quality of life in his final days. The physician is supportive of the patients request but is placed in an awkward legal position if he abides by the patients request. The nurse who has acted as an intermediary throughout this entire process continues to acts as a patient advocate an ensur! e the patients rights are observed and that his wishes are acknowledged. Ethical Analysis of Dilemma Contemporary Utilitarianism is divided in to four basic principles, each principle will be used to analyze this dilemma. The first principle considers which action will provide the greatest happiness for the greatest number. As we look at the action in this case the patient should not be allowed to discontinue treatment because his mother and girlfriend do not wish fort him dye. This action does not provide the greatest good and it appears that the